WebPT

WebPT is a well-priced comprehensive solution for physical therapy clinics of small-to-midsize. It could use more support for occupational/speech therapy combined clinics and may not be ideal for large businesses that can afford more directly catered solutions. However, it is a stable and multipurpose platform with a great deal of options for PT/OT/ST clinics nonetheless. It allows you and your staff to completely manage the entire patient process digitally and with a great deal of connectivity between different phases of the patient process. This avoids the inefficiencies of relying on paper documentation and communication issues and saves time with the automation available for scheduling and patient outreach.

WebPT is best EMR we've used yet and is a very pro PT company. The software is very user friendly, simply, compliant, etc. Again the WebPT conference is always great, helpful info, good relationship building, and great for our company and the profession. We're very happy with using WebPT and have no intentions of any changes.

I feel that if your company is smaller and depends on monthly income to stay afloat, this is not compatible.

WebPT is very well suited for companies that have frequent interns since it is so easy to use. It is very easy to use in the outpatient orthopedic setting, I do not know if there are any drawbacks to inpatient or neuro settings.

It is a physical therapy based EMR and billing system.

The EMR can be used for nearly any PT for any type of patient but you can get caught up in all the drop-down boxes that may not be relevant—these do not show up on the note if not used so skip the ones you don’t need.
The RCM is priceless with the way you bill straight from the EMR and easily apply modifier, time codes, and flag denials/mistakes. I would like to see management of some denials come back to us faster, though as our >180 A/R gets fairly high and corrections/addendums are required in this bucket so far down the road.
The scheduling tool is amazing and very easy to use!

Suited well for outpt PT practices dealing with volume and variety of diagnosis. The system is easy for front desk, staff to utilize an input information quickly and efficiently as well as enable to the therapist to multitask and have multiple windows open at the same time for Acutate documentation.

I am a 15 year user of WebPT including their patient intake, scheduling, EMR, HEP, clinical outcomes, and patient engagement modules. Until recently I was a proud and loyal WebPT consumer. However, my team experienced an extremely high volume of recurrent technical issues during all of 2022 and continued into 2023. We promptly brought these to the attention of WebPT's support team and were frankly not impressed with their communication, technical solutions, or promptness in resolving the issues. When we experienced a clear pattern of the same support issues occurring across multiple different patient accounts we emailed, called, and took Zoom meetings with out "Success Manager". When WebPT still did not address our concerns I took a live in person meeting with a WebPT "Member Success Manager" at the American Physical Therapy Association Combined Sections Meeting to in San Diego to again voice my strong concerns about the poor functionality of the software, related poor support, and negative impact on my clinic finances and morale. Per their request I emailed to re-iterate the same information to the "Success Leader". The subsequent Zoom meeting with the WebPT management was simply the most disappointing experience I have experienced with any vendor in 23 years of clinical practice, 20 years of clinic leadership, and 13 years of private practice. I next attempted to contact Ashley Glover, CEO of WebPT who I met at the Combined Sections Meeting. When I did not receive any communication I felt it was reasonable to reach out to my personal and professional friend Heidi Janega the founder of WebPT and was told Mrs. Golver would be in touch. I have yet to hear from her. During the meetings I described I was told my complaints were not valid and that the support issues were fixed. If the same issue occurs across numerous patient accounts is absolutely not fixed. Rather it is a recurring pattern that negatively impacts patient care, business efficiency, and the work/life balance of our team. It was also clear they had not reviewed the information they mandated I provide prior to the meeting or their own notes on the numerous support issues. I was also told WebPT is not the same company as before and that we may not be a good fit for them. Well, we may finally have a point we agree on. WebPT may now feel they are too big to fail but I can tell you they may be big enough to fail your clinic.

WebPT is well suited for day-to-day physical therapy documentation, scheduling, and insurance billing. The learning curve for operating the billing software is fairly steep, requiring a fair amount of training, even for experienced staff.

The support system is easy to use for questions. It would be nice to have additional training on features that WebPT offers within the software.

Great for notes, well integrated with billing, does a great job with patient follow-up, and is easy to schedule patients. As with all software programs, upgrades often bring difficulties. When this happens, we have a pretty rough day. Thankfully, it doesn't happen much. When everything is working well, WebPT offers a seamless solution to run our entire practice.

Customization is key. Literally. The ability to customize the schedule, the ability to write notes without signatures, the ability to create individual cases within a chart. Those are all things I can say beyond a shadow of a doubt that I appreciated greatly in WebPT. I would say that increased reporting options would be nice. We were limited to only a handful of prebuilt reports in WebPT, where as other EMRs offer custom report options for users to build and work off of.

WebPT does the basics well and has many things you can pay to add. They are trying to have a connected system that addresses all your needs. Chiropractors are now being supported as well. They seem to be growing a bit too fast and are in danger of losing their quality support.

See previous answers. Great for heathcare providers, and seeing a full layout of the day. Probably not ideal for meetings and personal calendars due to the setup and backend If you wanted to setup specific times or locations there are not enough features to do that.

In our physical therapy clinic this is a great and easy software to use. We only have PT in our clinic so I cannot say how well it is for other services; however, I can see this working well for any type of therapy provider. We use TheraBill for our billing and sometimes the transfer of information from WebPT to TheraBill can be frustrating due to programming from one software to another. Things have to be triple checked due to this.

Great for clinics with a wide variety of specialties, easily customizable for documentation. Reach is great for keeping track of patient satisfaction and keeping in touch with patients while they are active and long after they are discharged. WebPT gets difficult to manage when there are 10 or more providers because managing their schedules becomes more difficult.

I think that the scheduling and documentation system are well done, it is very very nice that WebPT keeps up with all the changing compliance issues/requirements so that the clinician can focus on taking care of the patient. WebPT allows for easy continuity from visit to visit so that the clinician can track what was done previously and then make easy adjustments. I have not used their billing system in a number of years, but when we did it did not work smoothly in the Pacific Northwest.

Based on my training, experience, and knowledge of the capabilities of WEBPT, here are some specific scenarios where it is well suited, as well as some scenarios where it may be less appropriate:Well-suited scenarios:Medical imaging applications where high image quality is crucial, but file size reduction is necessary for efficient storage, transmission, or remote accessTelemedicine applications that require fast transfer of medical images over limited bandwidthRadiology departments and imaging centers where storage space is limited, and the quick retrieval of images is essentialMobile applications, where smaller file sizes are essential for efficient data transfer and storageScenarios where WEBPT may be less appropriate:Applications that require the highest levels of image quality and detail, such as research or academic settings, where lossless image compression may be more appropriateSituations where time is not a constraint, and file size is not an issue, such as archiving or long-term storage of medical images.Applications that do not involve medical imaging, as WEBPT is designed specifically for this purpose and may not be suitable for other types of images.

If you are a solo practice like mine, and you want to bill insurance, I think WebPT or similar software is necessary. If I did not bill insurance, software, like where PT is not nearly as important. For a small (especially solo) practice, the extra features that WebPT offers seem like they would be very nice, but are cost prohibitive.

WebPT is best suited in a clinic with at least 3 PT's and supplemental PTAs. WebPT allows the staff to multi task and provide care to many more patients without sacrificing patient care. The only time it wasn't the best was when our internet was down. As WebPT is a internet based solution, it kinda does require a persistent internet connection.

WebPT is great for practices with multiple therapists. It's really helpful to have a cloud-based calendar that all employees can access. If you are practicing with only one therapist, it may not be necessary to use WebPT.

Good EMR, we use WebPT daily, it is fairly easy for new employee to learn. Limited customization and data search capabilities

Of all of the PT software suites that I've used, WebPT is the best platform. I especially like how the HEP is integrated into the documentation and it allows for chatting back and forth between patients and therapists. It is easy for me to track my patients' progress and update their care plans. There are several glaring glitches that need to be addressed. The company has assured me of an upcoming "update" that has been used as a dangling carrot for several years. In the meantime, there have been several changes that have been made to satisfy the company's quest to improve "DEI". In my opinion, these "DEI" updates have come at the sacrifice of quality patient care as there is a clear neglect for appropriate therapeutic intervention in the way these changes have been executed.

As a staff physical therapist I felt the program was very well suited specifically for daily physical therapy use, specifically documentation. Now that I am an owner of a practice I have found using analytics to be very effective, and I have also seen how easily things like information intake and document organization can also be.

See first section.